Shipping policy

Shipping Policy

Thank you for shopping with Claweya ♡ We carefully prepare and pack every order before sending it on its way to you.

Processing Time

Orders are typically processed and prepared for shipping within 1–3 business days after your order has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation with tracking information, if tracking is available for your selected shipping method.

Shipping Times

Estimated delivery times after dispatch:

Finland: 2–5 business days
European Union: 4–10 business days
International orders: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to postal or courier delays, public holidays, customs processing, weather conditions, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Any free shipping offers or promotions will be clearly displayed on our website or automatically applied at checkout when applicable.

International Orders

International customers are responsible for any customs duties, import taxes, or other fees that may be charged by the destination country, unless otherwise stated at checkout.

Claweya is not responsible for delays caused by customs processing.

Incorrect Shipping Address

Please make sure your shipping information is correct before placing your order.

If you notice an error in your address, contact us as soon as possible at claweya7@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply if you would like the order to be sent again.

Lost or Delayed Packages

If your package appears to be significantly delayed, please contact us at claweya7@gmail.com and we will help you investigate the delivery.

Once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside our control. This does not affect any rights you may have under applicable consumer protection law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at claweya7@gmail.com with your order number and photos of the item and packaging.

We’ll review the issue and work with you to make it right.